Refund policy
Return & Refund Policy
Last Updated: June 2026
At Kiora Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Include all original packaging
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Not show signs of wear, damage, or misuse
To initiate a return, please contact our support team before sending any item back.
Non-Returnable Items
We do not accept returns for:
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Items marked as Final Sale
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Gift cards
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Products damaged through normal wear and tear or misuse
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or card issuer may require additional time to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue.
We will review the case and provide a replacement or refund when appropriate.
Lost Packages
If a package is confirmed lost by the carrier, we will work with you to provide a replacement or refund.
Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping expenses.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed and prepared for shipment and cannot be guaranteed for cancellation.
Contact Information
For return and refund requests, please contact:
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.
Thank you for shopping with Kiora Store.