Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Kiora Store. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be extended during holidays, promotions, or periods of high order volume.
Shipping Time
Estimated delivery times:
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United States: 5–12 business days
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Canada: 7–15 business days
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International Orders: 7–20 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Costs
Shipping costs are calculated at checkout or offered as part of promotional free shipping campaigns.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee modifications once an order has been processed.
Delayed Shipments
While we work hard to ensure timely delivery, delays caused by carriers, customs clearance, weather conditions, or other circumstances beyond our control may occur.
Kiora Store is not responsible for carrier-related delays.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the estimated delivery date.
Our support team will work with you to investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact our support team at:
We appreciate your business and thank you for choosing Kiora Store.